Refund policy

1. Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging and any included accessories. Proof of purchase may be required.

To initiate a return, please contact our customer support team with your order number and the reason for your return.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and its packaging so we can assess the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the return is due to our error or applicable law requires otherwise.

4. Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

If the item is damaged, defective, incorrect, or the return is otherwise our responsibility, we will provide an appropriate resolution, including return shipping arrangements where applicable.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

• Items marked as final sale or non-returnable, where permitted by law.

• Personalized or custom-made products, except where defective or otherwise required by law.

• Items that have been used, damaged, or altered after delivery, beyond what is reasonably necessary to inspect them.

6. Exchanges

If you would like to exchange an item, please contact our customer support team. Exchanges are subject to product availability. In some cases, we may ask you to return the original item and place a new order.

7. Cancellations

You may request to cancel your order before it has been shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the return policy will apply.

8. Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

• Email: vutheanh866.us@gmail.com

We aim to respond to all return and refund inquiries within 2 business days.