Shipping policy

1. Order Processing Time

We aim to process all orders within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, promotions, or unexpected circumstances, processing times may be longer. If a significant delay occurs, we will make reasonable efforts to notify affected customers.

2. Shipping Destinations

We currently ship to the destinations available at checkout. Shipping availability may vary depending on the product and destination.

Please ensure that your shipping address and contact information are accurate and complete when placing your order.

3. Shipping Times

Estimated delivery times begin after an order has been processed and shipped.

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather, and other factors beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, order details, and any applicable promotions.

Any available free-shipping offers will be displayed on our website or at checkout, together with their applicable conditions.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please allow 24–72 hours after receiving your tracking number for tracking updates to become available.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility. Customs processing may also extend delivery times.

7. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number.

We will make reasonable efforts to investigate the delay with the shipping carrier and help resolve the issue. If a shipment is confirmed lost, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

We will review delivery issues caused by address errors on a case-by-case basis, subject to applicable law.

9. Damaged Packages or Missing Items

If your order arrives damaged or contains missing or incorrect items, please contact us within 7 days of delivery. Include your order number and clear photos of the package and the affected items, where applicable.

We will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.

10. Contact Information

For questions about shipping, delivery, or order tracking, please contact us:

• Email: vutheanh866.us@gmail.com